Let’s get you back to watching.

Something isn’t playing correctly?

Close and reopen CleanWatch, then try the video again. Check your internet connection and whether the same video loads on its original website. Website changes can affect playback and enhancements.

When reporting a problem, include your device model, iOS or iPadOS version, CleanWatch version, and the steps that lead to the issue. A public video link or screenshot can help; leave out private account details.

Where are the enhancement controls?

Open Settings in CleanWatch. Premium controls and subscriptions are currently offered in the United States, Canada, and Saudi Arabia, based on your App Store region. Sponsor skipping is included without a subscription and is on by default. Premium unlocks the controls to change enhancement settings, including turning sponsor skipping off. Sponsor skipping and dislike counts depend on information available from their community services.

Restore or manage a subscription

Use the same Apple account you used for the purchase. Open the subscription screen in CleanWatch and choose Restore Purchases if your entitlement is missing.

To change or cancel a subscription, open your device’s Settings, tap your name, then Subscriptions. Deleting the app does not cancel billing. Apple handles purchases and refund requests.

Privacy and terms

Read how local settings, video websites, and enhancement services handle information in the CleanWatch privacy policy. App use is also covered by Apple’s standard end user license agreement.